Refund policy
RETURNS & REFUNDS POLICY
Alison Jane | The Fascia Lift Method™
Our commitment:
We want you to be completely happy with your Alison Jane purchase. If for any reason you are not satisfied we are here to help.
Returns timeframe:
You have 30 days from the date of delivery to request a return or refund.
Conditions for return:
To be eligible for a return your item must be:
- Unused and in its original condition
- In the original packaging
- Returned within 30 days of delivery
How to request a return:
- Email us at info@thefascialiftmethod.com within 30 days of receiving your order
- Include your order number and reason for return
- We will respond within 48 hours with return instructions
- Return the item in its original packaging to the address provided
- Once received and inspected we will process your refund within 5-7 working days
Refunds:
Once your return is received and inspected we will notify you by email. If approved your refund will be processed to your original payment method within 5-7 working days.
Please note — original shipping costs are non-refundable unless the item is faulty or incorrect.
Faulty or damaged items:
If you receive a faulty, damaged, or incorrect item please contact us immediately at info@thefascialiftmethod.com with your order number and a photo of the item. We will arrange a replacement or full refund at no cost to you.
Non-returnable items:
For hygiene reasons we are unable to accept returns on opened or used skincare products unless they are faulty or damaged.
Return shipping costs:
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Questions?
Contact us at info@thefascialiftmethod.com and we will respond within 48 hours Monday to Friday.